Category | Maximising Your Franchise

Will you survive in a mature, competitive market?

While this article was initially and primarily written from the perspective of a franchisor looking at their system in a competitive market place, I believe it is also the responsibility of every franchise owner to do the same to play … Read more…

Two technology driven effective and proven ways to regularly keep in contact with your customers

These can be utilized whether you are in retail or B2B sales.  With both these methods you’ll need to get permission from your people to contact them in this manner; however, who is going to say no to being contacted … Read more…

The Customer is always right is Wrong!!!

We have all heard the term “the customer is always right”. This is a very dangerous way to view your customers. Adopting this approach to all customers will only leave you run ragged and broke. If you’ve been around long … Read more…

7 Essentials to Motivate Your Team

How many times have you wanted to scream “Just do the job I’m paying you to do!” only to contort the muscles in your face to something resembling a smile and calmly hear yourself say something like “Oh. OK, well … Read more…

From Struggling Franchise to Money Making Machine in 3 Steps

You may not like to hear this; however, the cold hard truth is; if you have a business that is not performing to the level you want it to or worse yet actually failing and hemorrhaging money it’s your fault. … Read more…

Do you deliver what you promise?

It amazes me to see many companies spend a fortune trying to put forward a caring, sharing attitude…. and yet their staff perform in a completely different manner. Whilst you feel like abusing the employees for being non-respondent and uncaring, … Read more…

Is the office phone service your ally? Or have you made it your worst advertisement to your service?

As a franchisee, I am sure you convince yourself that you give the best service available. Have you tried ringing your business and been surprised to find you do not practice what you preach? Many companies boast how they are … Read more…